The Process
From complexity to clarity, fast.
Three steps from signed contract to a live AI contact centre running your CX operations.
Onboarding
From change to live in 3 simple steps.
01
Process Capture
We spend 2–3 days with your operations team mapping your existing CX workflows, escalation paths, brand tone, and compliance requirements. No long discovery phases — we extract what matters and leave the rest.
Workflow mapping
Script review
Compliance brief
KPI baseline
We typically complete this in about 3 days with your operations team - subject to availability and the complexity of your existing workflows.
02
AI Configuration & Integration
We configure AI agents on your processes, connect to your CRM, telephony, and helpdesk via pre-built APIs, and run controlled testing. You don't write a line of code.
CRM integration
Voice pipeline setup
AI agent training
UAT testing
This phase typically takes 2–3 weeks — depending on the complexity of your integrations and the availability of your technical team for sign-off.
03
Go Live & Optimise
Go live with a human-in-the-loop safety net. AI handles 80–90% from day one. We run weekly performance reviews, continuous AI fine-tuning, and full QA on 100% of interactions.
Live monitoring
100% QA coverage
Weekly reviews
Continuous improvement
Most clients are live and seeing results within a couple of weeks of this phase beginning — though we don’t rush what shouldn’t be rushed.
Platform
What's under the hood.
AI-Native Voice Engine
Endpoint modeling, interruption detection, background noise filtering, emotion sensing, and filler injection — all working in real-time to make conversations feel genuinely human.
Omni-Channel Orchestration
One AI brain across voice, chat, WhatsApp, email, and SMS. Customer context moves seamlessly across channels — no repetition, no dropped threads.
Mid-Stream Workflow Automation
Trigger downstream actions mid-conversation — send OTPs, update CRM records, flag escalations, initiate RPA workflows — without breaking the interaction.
Real-Time Analytics
Live session monitoring, sentiment analysis, CSAT tracking, escalation rates, and call volume trends. Export to your BI tools via API.
The CX Trifecta
Voice. Chat. Human. One seamless loop.
Every channel is aware of every other. A customer can begin on chat, transition to voice, and be handed to a human agent without repeating a single word. Context is preserved throughout -no friction, no drop-off.
Each node in the trifecta connects bidirectionally to the others. The handoff is invisible to the customer.
Any other omni-channel touchpoint - social media, in-app support, CRM workflows, RPA triggers - integrates into this loop without friction. One orchestration layer. Every touchpoint covered.
Our Philosophy
We leverage technology. We deliver outcomes.
Every vendor in this space is pitching you a platform. We’re not. We use AI as a lever to deliver CX outcomes - and because the model is built correctly, it works at any scale and in any industry.
We are scale agnostic. We are industry agnostic. And we take full accountability for the results.
Any Industry
BFSI, Health, Retail & more
Any Scale
from 1K to 1M calls/day
The industry today vs. what we deliver
Industry today
10-15% AI, ad-hoc automation, agents still doing the heavy lifting
Allsec AI
70-80% AI, standardised across the entire contact centre
Industry today
Technology sold as a tool - you configure, you manage, you own the risk
Allsec AI
Fully managed - meaner, leaner, no hidden costs, we own the outcome
Industry today
Scale-limited by headcount, infrastructure, and training cycles
Allsec AI
Scale agnostic, industry agnostic - the model works everywhere
Technology
The architectural edge.
Industry-Specific SLMs
Domain-trained speech models fine-tuned for BFSI, healthcare, and collections terminology across 20+ languages and accents.
Latency-Optimised Pipeline
Optimised response time from voice input to AI reply — imperceptible to the caller. No awkward pauses.
Private Deployments
Run in your VPC with zero external data leakage. Ideal for regulated industries. GDPR, HIPAA, SOC2-aligned.
Configurable Model Orchestration
MCP and A2A protocol support. Integrates with other models, agents, and AI systems in your existing stack.
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